Privacy Policy

At Abhay Health, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or interact with us. By accessing or using our website and services, you agree to the practices outlined in this Privacy Policy.

We encourage you to carefully read this Privacy Policy to understand our approach to handling your information.

 

  1. What Information Do We Collect?

We may collect and process various types of information about you when you use our website, services, or app. These include:

  1. a) Information You Provide to Us

When you interact with our platform, you may provide us with personal information, such as:

  • Contact Details: Name, phone number, email address, and physical address.
  • Registration Details: Information provided during account registration.
  • Order Details: Items added to your cart, purchases of pharmaceuticals, nutraceuticals, over-the-counter products, or prescription-based medicines.
  • Health Information: Medical history, diagnostic reports, prescriptions, treatment plans, and medication details provided while availing of our services.
  • Payment Information: Card details, billing and shipping addresses, and transaction details.
  1. b) Information We Collect Automatically

We may automatically collect certain information when you visit our website or use our app:

  • Technical Information: IP address, browser type, operating system, device details, and app version.
  • Usage Data: Pages you visit, time spent on the site, and links you click.
  • Location Data: With your permission, we may collect location-based data to provide location-specific services.
  1. c) Information from Third Parties

We may also receive information about you from third-party partners, affiliates, or advertisers. This may include your order details or information shared with us by diagnostic centers or healthcare providers.

  1. d) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance. Cookies are small files stored on your device that collect information such as:

  • Browser type and version.
  • Device and operating system details.
  • Pages visited and time spent on the website.

You can manage cookies through your browser settings, but disabling them may affect your ability to use certain features on our platform.

 

 

  1. How Do We Use Your Information?

We use the information collected from you to:

  • Process your orders and deliver products.
  • Facilitate consultations with healthcare professionals or schedule diagnostic services.
  • Personalize your experience on our platform by recommending relevant products or services.
  • Communicate with you regarding your orders, services, or inquiries.
  • Improve our website, app, and services based on usage data and customer feedback.
  • Comply with legal requirements and regulatory obligations.

 

  1. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following scenarios:

  1. a) With Service Providers

We may share information with trusted third-party providers who assist us in delivering our services, such as payment gateways, logistics partners, and diagnostic labs.

  1. b) Legal Compliance

We may disclose your information if required by law or to protect our legal rights, comply with legal obligations, or respond to valid government requests.

  1. c) Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction.

 

  1. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you.
  • Correct or update inaccurate or incomplete information.
  • Withdraw consent for certain data collection or processing practices.
  • Opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

Please note that withdrawing consent or opting out of certain practices may limit your access to certain features or services on our platform.

 

  1. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or misuse. These measures include encryption, firewalls, and secure servers.

While we strive to safeguard your data, no system is entirely secure. We encourage you to take precautions, such as keeping your account credentials confidential and using secure networks.

 

  1. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

  • Order details may be retained to comply with financial and legal obligations.
  • Health records and prescriptions may be stored for the duration of the services provided or as required by healthcare regulations.

 

  1. Third-Party Links and Services

Our website or app may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of third-party services before interacting with them.

 

  1. Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. By continuing to use our platform after such changes, you accept the updated Privacy Policy.

 

  1. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, feel free to reach out to us:

  • 📧 Email: info@abhayhealth.com
  • 📞 Phone: 01244568286

We are committed to protecting your privacy and ensuring a safe and secure experience on our platform.